Shipping policy

Processing Time

Orders are processed within 1–2 business days. You’ll receive a confirmation email once your order has been dispatched.

Delivery Times

• Australia (Domestic): 2–5 business days (standard shipping)
• International: 7–14 business days (may vary by country)

Please note: Delivery times are estimates and may be affected by carrier delays beyond our control.

Shipping Costs

• Calculated at checkout based on your location and order weight.
• Free shipping may be offered during promotions (when advertised).

Tracking

All orders include tracking information, which will be sent to your email once dispatched.

Local Pick-Up (Optional — only if you want to offer it)

Free local pick-up available from [your suburb/location]. Select “Local Pick-Up” at checkout.

Lost or Delayed Parcels

If your parcel is delayed or lost in transit, please contact us at [your email] and we will assist in resolving the issue with the carrier.